---
title: "Quick Reference"
url: "https://kb-ri.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2026-01-14T03:04:20.443Z"
---

# Quick Reference

Quick reference guide for essential information on the Rhode Island nursing assistant certification exam

### Credentia Examination and Scheduling Services

1025 Greenwood Blvd.  
Suite 401   
Lake Mary, FL 32746 

Monday - Friday 8:00 a.m. – 11:00 p.m.  
Saturday 8:00 a.m. – 5:00 p.m.  
Sunday 10:00 a.m. – 4:00 p.m.  
(Eastern Standard Time)

### Create or Log into your Credentia Platform account to:

-   Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam. 
-   Obtain and submit an Examination Testing Application. 
-   Check the Testing Application status. 
-   Find test sites and availability. 
-   Schedule, reschedule, or cancel an examination. 
-   View exam details such as examination type, scheduled time, date, and location. 
-   View the Score report. 
-   Submit and review a Grievance application for completed examination. 
-   Submit an excused absence application.
-   Change your current address and phone number. 

### Contact Customer Service to:

-   Problem occurs when creating a Credentia Platform Account. 
-   Did not receive an activation link. 
-   Problem occurs when applying an assigned voucher code. 
-   Testing Application Issue. 
-   Received an error message when scheduling an examination. 
-   Score report is not viewable in the Credentia Platform after twenty-four (24) hours from your exam. 
-   Call [888-204-6249](tel:888-204-6249).

### **Rhode Island Department of Health**

Three Capitol Hill Room 104   
Providence, RI 02908   
Phone: (401) 222-2828  
Fax: (401) 222-1272   
Web: [health.ri.gov](https://health.ri.gov/)   
  
Hours of Operation 8:30 a.m. – 4:00 p.m.

### Call the Department of Human Services to:

-   Obtain a Candidate Handbook 
-   Obtain information regarding requirements for initial licensing 
-   Obtain information regarding requirements for license renewal 
-   Change your current address or name. The Rhode Island Department of Health must have accurate information at all times.

For applications & licensing requirements, go to: [health.ri.gov](https://health.ri.gov/)

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