Quick Reference

Credentia Examination and Scheduling Services

1025 Greenwood Blvd.
Suite 401 
Lake Mary, FL 32746 

Monday - Friday 8:00 a.m. – 11:00 p.m.
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Standard Time)

Create or Log into your Credentia Platform account to:

• Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam. 
• Obtain and submit an Examination Testing Application. 
• Check the Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule, or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View the Score report. 
• Submit and review a Grievance application for completed examination. 
• Submit an excused absence application.
• Change your current address and phone number. 

Contact Customer Service to:

• Problem occurs when creating a Credentia Platform Account. 
• Did not receive an activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling an examination. 
• Score report is not viewable in the Credentia Platform after twenty-four (24) hours from your exam. 
• Call 888-204-6249.

Rhode Island Department of Health

Three Capitol Hill Room 104 
Providence, RI 02908 
Phone: (401) 222-5588 
Fax: (401) 222-1272 
Web: www.health.ri.gov 

Hours of Operation 8:30 a.m. – 4:00 p.m.

Call the Department of Human Services to:

• Obtain a Candidate Handbook 
• Obtain information regarding requirements for initial licensing 
• Obtain information regarding requirements for license renewal 
• Change your current address or name. The Rhode Island Department of Health must have accurate information at all times.

For applications & licensing requirements, go to: https://health.ri.gov/